



We deliver Tuesday to Friday. Select regions in the Netherlands also offer Saturday delivery (extra fee applies).
Deliveries take place between 08:00 and 18:00, directly to the ground floor or kitchen entrance.
We deliver across Belgium, the Netherlands, and Luxembourg. In the Netherlands, delivery days vary by postcode. Visit carnivale.be or contact us to confirm your schedule.
Yes. All deliveries follow a strict cold-chain protocol using multi-temperature vehicles.
Yes. We offer courier delivery outside the standard schedule upon request.
Yes. CMRs, tracking, and delivery documentation are available upon request.
Only if the address is linked to a registered food business or partner. Delivery must be accessible during business hours.
If sending goods to Carnivale: use euro pallets, ensure boxes are clean/sealed, and label each box with sender, destination, temperature type, and box count.
Via our ordering platform inOne (recommended), or by email, WhatsApp, or phone. You can also request a fixed weekly call.
You’ll receive a link to activate your inOne account. From there, browse our live catalogue, check availability, choose delivery days, and place orders. Monthly offers and preorder items are clearly indicated.
For Tuesday, Wednesday, or Friday delivery: order by 16:00 the day before. For Thursday delivery: order by Tuesday 16:00.
The following must be ordered 9–10 days in advance, for delivery the following Friday:
Rabbit, duck, quail, poussin → Order by Tuesday 12:00
Chicken, guinea fowl, pigeon → Order by Wednesday 14:00
Fresh Italian cheeses → Order by Wednesday 14:00
Fresh pasta (BE only) → Order by Wednesday 14:00
These items are imported weekly based on exact client needs to avoid waste and ensure peak freshness.
Check inOne for real-time availability. We also offer Monthly Insights Reports to help you plan ahead with seasonal trends and peak freshness.
We offer complimentary menu support tailored to your kitchen’s goals — helping you balance quality, cost, and consistency.
Yes. Ask us about organising a personalised tasting to experience our range firsthand.
Absolutely. Let us know what you're seeking — if it aligns with our sourcing values, we’ll do our best to procure it.
Yes. Especially in our meat, charcuterie, and dairy categories — including cleaned cuts, slow-cooked items, charcuterie, and tartare-ready portions.